Refunds and cancellation

Last updated 20 September 2026

Each invitation is designed from scratch for one wedding, so most of the cost is design time that cannot be resold. This policy explains exactly when money is refundable, so there are no surprises on either side.

Before design work begins

If you cancel before we have started designing, your advance is refunded in full. Just tell us in writing on WhatsApp or by email.

Once design work has begun

The 50% advance becomes non-refundable once we start work, because it covers design time already spent on your wedding. We will always confirm in writing when we are starting, so you know when this applies.

If you cancel at this stage, you owe nothing further. The balance is not payable and the invitation is not delivered.

After delivery

Once your final links and files have been delivered, the work is complete and payments are not refundable. The invitation cannot be returned, and by then it has usually been shared with guests.

If we cannot deliver

If we are unable to deliver your invitation because of an issue on our side, you receive a full refund of everything paid, including the advance. We would also tell you as early as possible so you have time to make other arrangements.

Changes and revisions

Two rounds of refinements are included, and nothing goes live until you have approved it. Further changes after that, or changes to the agreed scope such as adding functions or guest groups, are quoted separately and are not grounds for a refund of work already completed.

Corrections to mistakes we made, such as a wrong date, a misspelled name or a broken link, are always fixed free of charge, whether or not your revision rounds are used up.

How to cancel

Write to connect@youareinvited.app or message us on WhatsApp. We will confirm your cancellation in writing and tell you what, if anything, is being refunded.

How refunds are paid

Refunds are made to the original payment method. We initiate them within 3 working days of confirming the cancellation. Your bank or card issuer then typically takes 5 to 7 working days to credit the money, which is outside our control.

Our pricing page explains what is included, and our terms cover the rest of the arrangement.